CBS| Operational experts to boost your projects

What we do

We are supporting the management team in building and implementing strategic projects, to achieve efficiently their goals.

We bring to our customers our business & operational experience, and the necessary support to launch and drive projects, including the change management to federate and engage all teams.

All along the project, from the diagnostic, up to the achievement, we work with a strong data centric focus

We select the key performance indicators which allow to understand, follow and drive your business performance. We organize, analyze and build reliable data reports for the whole business value chain, to make you able to make the right decisions all along the process, and to feed the project sponsors with all the relevant information.

Regarding the project purpose, we can work alone or in a “task force” gathering several experts,
from few days to several months.

We help you to boost yourproject resultsin accelerating the deliverability and achievements.

We usually structure our missions in 3 primary phases

1. The diagnostic

Together, let’s make the diagnostic and the objectives

We analyze the scope, objectives and strategic recommendations of the project, with an operational and pragmatic prism to secure the implementation feasibility.
We analyze the whole business value chain to identify the strategic areas to focus on.
We map the organizations, processes, and tools to have a 360°structured vision of the capacity and the necessary means to go on.
We identify the strenghts to build on and the weaknesses to reinforce.

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2. The Action Plan

Together, build the path to the objectives

We organize and split the project into various coherent phases and actions with clear objectives and deliverables agreed and shared with all project members.
We build the roadmap and planning and define the necessary means and resources to be able to follow a fluent and structured implementation and give visibility to all members’ roles.
We are focus on concrete and realistic actions to guarantee efficiency and visible results.

3. The implementation

Together, make your projects and objectives become true

We help to roll out the actions plan. We support the project teams in driving and controlling the project implementation conform to your specific needs.
We drive all the project management and governance as planning and budget follow-up, team workshops coaching, project committees preparation, and presentation.
We are fully committed to the project up to the achievement's success.

A project? Some ideas?

Which solutions do we bring?

We support you in increasing your action capabilities while you have to face strong operational challenges of transformation, go to market or scale-up.

Our operational experts can help you in various business areas, for specific or transversal needs.

The functional expertises on which we work on:

Product Markting

Boost the « time to market » of your products and services

We help you to:

Understand your market trends and customers expectations
Improve the customer experience, on-line and off-line
Manage the offer and the price policy launch
Build subscription models to improve customer engagement & recurring revenues
Build a continuous innovation process (agile mode) to optimise your market fit

Marketing communication

Improve the customer engagement and loyalty

We help you to:

Bring value & visibility to your brand
Improve your customer journey, on-line and off-line
Optimise the new customer enrolment cost
Reinforce your customer engagement to increase the “life time value”

Business Development

Create traffic to increase sales

We help you to:

Harmonize and boost the performance of all your sales channels
Develop a new networks and partnerships strategy
Collect and analyze customers feedbacks to create suitable offers
Define the sales organisation to accelerate the business

Operations

Ensure quality of service and customer delivery commitment

We help you to:

Increase the supply chain performance and profitability
Improve customer support quality and efficiency
Develop a stable & fruitful partners relation
Optimize the Time/Cost/quality balance
of the “time to market”

Supply Chain

Optimize your supply chain profitability, quality and “time to market”

We help you to:

Integrate the supply chain value within your organisation
Organise and optimise your supply chain
Manage your S&OP, procurements, stocks and products traceability

Sourcing

Enrich your sourcing chain with the good price for value

We help you to:

Improve the sourcing’ process and organisation
Select the products/services range offer and manage the partners contracting
Validate the offers access quality
Manage the partner network

Customer delivery

Improve your “order to cash” chain efficiency

We help you to:

Consolidate the “order to cash” process standardisation and integration
Define the organisation, processus and managing tools strategy
Improve the customer relationship management
Optimise the customer quality of service and satisfaction

Finance & supports

Improve your support organisation performance

We help you to:

Focus your support teams organization on business growth and scaling challenges
Model the key performance indicators to drive your business
Optimize daily cash needs to run your business (receivables, payables, stock, ...)
Structure the balance between short, mid and long term financing.

IT

Build and run technologies environment that serves internal and external customers needs

We help you to:

Screen of your business information system and flows
Reinforce your IT security plan
Support the new IT tools implementation

Master Plan

Map your actual and future IT system

We help you to:

Audit and map your IT systems and flows
Specify your own applications or challenge the external applications
Identify the pain points, prioritise and support your roadmap

Development

Focus the IT tools on Business needs

We help you to:

Focus the IT tools on your business and organization needs
Improve their features and integration
Propose a SMART roadmap evolution for the IT tools

Cybersecurity

To protect you against hackers

We help you to:

Screen your company risks
Analyse and document the internal and external security process
Train your employees and inform your customers

Data

Drive data to manage the performance

We help you to:

Make a data cartography of your business process
Drive the data organisation conform to GRPD rules
Build the performance business model and reporting
Implement a “data driven” culture in your organisation

Some of our missions

Learn more

The particularity of our vision comes from our former operational experiences, positive as well as negative, experimented by our team within their various executive roles.

We use to work and focus on what has been successful, the “Best practices”, and share the risks & alerts we have already experimented.

We bring a commitment driven by results and growth. We share the company ambition held by a deep strategy understanding, a tactical roadmap design, team involvement, and coordination around concrete and affordable goals.

Let's talk about your projects...

We base it on the “best practices” we have experimented, which make the projects successful, that we have organised in 3 main fundamentals:

Through action

An efficient and pragmatic approach, closed to the field reality.

Drive daily concrete actions
Implement sequential steps & milestones
Reach quickly first visible results

In synergy

A transversal involvement in a team player spirit.

Break the « silo », involving and coordinating all the teams players
Change management
Develop integrated tools and transversal process

To the results

An action drive to results

Bring a total transparency of your company performance
Answer with an operational reality vision
Measure the results of decisions and actions

Our commitment

Customized solutions adapted to your needs and budgets
A complete support all along your projects, to ensure an operational launch
A concrete commitment on results
An ethic based on trust, transparency and win-win partnerships

Let's meet to talk about it...

Some of our missions

L’Identité Numérique

Interim management of the Operations Department, to support the BtoBtoC business development and scale-up

Result

Definition and set-up of the organisation, roadmap and budget
Hiring of the team (4 persons)
Management of the Quality of Service improvement Plan
Process & tools (Incidents, Change and Crisis management)
Industrialisation & Securisation Plan for flows management
Implementation of data/tools/dashboard for Performance Management

customer logo

Digiposte

Build an Operation department to industrialize, scale-up and support the BtoB market growth

Result

Project management with a transversal comitology
Flows industrialization
Incidents management (-50%)
Performance management (10KPI)
50 processes and 2 back office tools
BtoB customer relation management team

Groupe Renault

PMO of the international and multicanal program to improve the customer experience and satisfaction of the Renault Group

Result

Worlwide governance (5 Regions/32 countries)
Actions plans roll out support with the 32 countries
Performance management (10 KPI)
Mobile apps development and deployment (6 -12 months)

customer logo

Groupe Zannier

Development and launch of a new gift boxes range with a multicanal distribution.

Result

A complete transversal project management
A 4 gift boxes range developed in 6 months
An operational launch in less than a year
A traceability and value management platform developed in 6 months

Viapost

Strategic and operational support in a omnicanal logistic program (on-line and off-line distribution synergy)

Result

Market needs analysis (2 months)
New validated projects specifications (3 months)
New solutions development (1 year)

Cerfrance

Support on the accountants functions transformation to answer new customers digital needs, save costs and flows automatisation.

Result

BETTR development, an on-line accountability and administrative support apps for TPE/PME (10 months)
Creation of a shared service dedicated to automatic accounting flows. Processes & tools implementation (6 months)
Creation of a support service for the company set-up (10 months)

Bookincard

Support on a digital start-up launch, specialized in ebooks gift cards.

Result

360° convergence methodology applied
Amazing time to market (6 months)
Distribution contract negociated with the biggest operator
On-line website launch for the high christmas period

Arelec

Support on reviewing the company strategic position:marketing products, commercial organisation and growth funding.

Result

Marketing strategy review (2 months)
Commercial strategy and team reorganisation (BtoB), CRM implementation (3 months)
LBO funding operation management

Colizen

Support on a transportation company growth to scale-up.

Result

A complete team reorganised and increased
A project management culture implemented
10 Colizen corners implemented in Chronopost agencies in 5 cities
Stock management reliability increased (-80% gaps)
Teams productivity improved

Isilis

Assistance in redesigning banking mobility processes to SEPA standards

Result

Redesign of the processes for obtaining and transmitting SEPA direct debit mandates between banks, direct debit organizations and individual customers:6 months
Automation and dematerialization of the collection of direct debit information from direct debit organizations:6 months
Creation of a direct debit security service offer:3 months

Chocofoliz

Support on a start-up launch, specialised in chocolate gift boxes on-line distribution.

Result

Marketing product & communication
Gift boxes range definition (Mix marketing)
Drafting of a Business Plan and Investment Memoranum for VC investors

Convergence Business Solutions
some operational experts serving your business success

Who we are

What we do